Return policy

Last Updated: 13.05.2024

1. Introduction:
Thank you for shopping at SnusDiscount. If for any reason you are not completely satisfied with your purchase, we are here to help.

2. Right of return:
You have 14 days of full right of return from the day you receive your item. To be eligible for a return, your item must be unused and in the same condition as when you received it. The item must also be in the original packaging.

3. How to make a return:
To initiate a return, please contact us at info@snusdiscount.dk When your return has been accepted, we will send you a return label and instructions on how and where to return the item. Items sent back to us without first requesting a return will not be accepted.

4. Refunds:
Once we have received and inspected your item, we will notify you that we have received your returned item and whether or not the refund has been approved. This can take up to 1 month. If approved, you will be automatically refunded via your original payment method within a few days.

If you cancel your order and the package has been shipped, you will not receive a refund of the shipping costs.

5. Exchange rights:
If your item is defective or damaged, you can choose to have it replaced. Contact us with details of the product and the defect.

6. Return freight:
Unless the item is defective or damaged, you are responsible for paying your own shipping costs when returning your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

7. Questions:
If you have questions about how to return your item to us, please contact us at info@snusdiscount.dk